Frequently Asked Questions
Find answers to the most common questions about Oscar Blackwood orders, shipping, returns, sizing, product care, and customer support.
If you need personal assistance, our customer care team is always here to help at support@oscarblackwood.com.
01 — Orders, Shipping & Delivery
When will my Oscar Blackwood order ship?
Orders are usually processed within 1–3 business days after payment confirmation. During promotional periods, holidays, or high-demand launches, processing may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.
How long does delivery take?
Delivery time depends on your location and the shipping method available at checkout.
Most orders are delivered within 7–14 business days after dispatch. International orders may take longer depending on customs processing, local carriers, and the destination country.
Where does Oscar Blackwood ship?
Oscar Blackwood ships to customers worldwide.
Available shipping options, estimated delivery times, and shipping costs are shown at checkout based on your delivery address.
How much does shipping cost?
Shipping costs are calculated automatically at checkout based on your location and order value.
We may offer free shipping promotions from time to time. If free shipping is available for your order, it will be clearly shown before checkout is completed.
How can I track my Oscar Blackwood order?
Once your order ships, you will receive an email with a tracking number and a link to follow your delivery.
Please allow up to 48 hours for tracking information to update after the shipping confirmation email is sent.
Why is my tracking number not updating?
Tracking can take some time to update, especially during the first few days after dispatch.
If your tracking has not changed for several business days, it may still be in transit between carrier facilities. If you are concerned, please contact us at support@oscarblackwood.com and include your order number.
What should I do if my order says delivered, but I have not received it?
First, please check around your delivery location, mailbox, parcel locker, reception area, or with neighbors, as carriers sometimes mark packages as delivered shortly before the parcel is physically received.
If you still cannot locate your order, contact us at support@oscarblackwood.com with your order number, and our team will help you look into it.
Can I change my shipping address after placing an order?
If your order has not yet been processed or shipped, we will do our best to update your shipping address.
Please email us as soon as possible at support@oscarblackwood.com with your order number and the correct delivery address. Once an order has been shipped, we may no longer be able to make changes.
Can I cancel my order after purchase?
Orders can only be cancelled before they are processed for shipment.
If you need to cancel an order, please contact us immediately at support@oscarblackwood.com. Once your order has been packed or dispatched, it cannot be cancelled, but you may be able to return it after delivery according to our return policy.
02 — Returns, Exchanges & Refunds
What is Oscar Blackwood’s return policy?
We accept returns within 30 days of delivery, provided the item is unused, unworn, unwashed, and returned in its original condition with all tags and packaging included.
Returned items must be suitable for resale. Items that show signs of wear, damage, stains, perfume, or alteration may not be accepted.
How do I start a return?
To begin a return, email support@oscarblackwood.com with your order number, the item you want to return, and the reason for the return.
Our customer care team will provide the next steps and return instructions.
Do you offer exchanges?
Yes, exchanges may be available depending on stock.
If you need a different size, color, or item, contact us at support@oscarblackwood.com. If the requested item is available, we will guide you through the exchange process.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
We recommend using a tracked shipping service, as Oscar Blackwood cannot be responsible for returned parcels lost in transit.
How long does it take to receive a refund?
Once your return has been received and inspected, approved refunds are usually processed within 5–10 business days.
Your bank or payment provider may need additional time to post the refund to your account.
What if I received a damaged, defective, or incorrect item?
We are sorry if something arrived wrong.
Please contact us at support@oscarblackwood.com within 7 days of delivery and include your order number, a description of the issue, and clear photos of the item and packaging.
If the issue is confirmed, we will help arrange a replacement, exchange, or refund.
03 — Sizing & Fit
How do Oscar Blackwood sizes fit?
Oscar Blackwood pieces are designed with a modern, wearable fit. Most items fit true to size, but sizing may vary slightly depending on the style, material, and cut.
We recommend checking the product size guide before ordering.
How do I choose the right size?
The best way to choose your size is to compare your body measurements with the size chart on the product page.
If you are between sizes, we usually recommend sizing up for a more comfortable fit, especially for fitted clothing or footwear.
What should I do if I am between two sizes?
If you are between sizes, your choice depends on the fit you prefer.
Choose the smaller size for a closer fit, or the larger size for a more relaxed and comfortable feel. For footwear, sizing up may be more comfortable if you have wider feet or prefer extra room.
Do Oscar Blackwood shoes fit true to size?
Most Oscar Blackwood footwear is designed to fit true to size.
If a specific shoe style runs smaller, larger, narrow, or wide, we will mention this on the product page whenever possible.
Can I contact you for sizing advice?
Yes. If you are unsure which size to order, email us at support@oscarblackwood.com.
For the best recommendation, include your usual size, measurements, and the product you are interested in.
04 — Products, Materials & Care
What materials are Oscar Blackwood products made from?
Materials are listed on each product page whenever available.
Oscar Blackwood focuses on stylish, comfortable, and carefully selected pieces designed for everyday wear, travel, and elevated casual dressing.
How should I care for my Oscar Blackwood clothing?
Please follow the care instructions listed on the product label or product page.
As a general rule, wash delicate garments gently, avoid harsh detergents, and let items air dry when possible to help preserve their shape, texture, and color.
How should I care for Oscar Blackwood shoes?
To keep your footwear looking its best, avoid excessive moisture, clean gently with a soft cloth, and store shoes in a cool, dry place.
For delicate materials, we recommend using a suitable protective spray and avoiding rough surfaces or heavy rain.
What is included with my order?
Your order will include the items you purchased and any packaging or accessories provided for that product.
Packaging may vary depending on the item type, season, and fulfillment location.
Are product colors exactly the same as shown online?
We do our best to display product colors as accurately as possible.
However, colors may look slightly different depending on your screen brightness, device settings, lighting, and photography conditions.
05 — Payments, Checkout & Order Information
What payment methods do you accept?
Oscar Blackwood accepts major payment methods available at checkout, including credit cards, debit cards, and other secure payment options depending on your country.
All payments are processed through encrypted and secure checkout systems.
Will I be charged customs duties or import taxes?
Customs duties, import taxes, and local fees may apply depending on your country’s regulations.
These charges are not always included at checkout and are the responsibility of the customer if required by local authorities.
Can I use a discount code after placing my order?
Discount codes must be applied at checkout before the order is completed.
Unfortunately, we cannot guarantee that a discount can be added after purchase, but you can contact our team and we will review your request where possible.
I entered the wrong email address. What should I do?
Please contact us as soon as possible at support@oscarblackwood.com with your full name, shipping address, and any order details you have.
Our team will help locate your order and update your contact information if possible.
06 — About Oscar Blackwood
Who is Oscar Blackwood?
Oscar Blackwood is a modern fashion and lifestyle brand created for customers who appreciate timeless style, comfort, and understated confidence.
Our collections are designed to feel elevated, wearable, and easy to style for everyday life.
Where are Oscar Blackwood products made?
Oscar Blackwood works with trusted manufacturing partners and suppliers to create selected fashion pieces, footwear, and accessories.
Production locations may vary depending on the item, material, and collection.
Does Oscar Blackwood have a physical store?
Oscar Blackwood is currently an online store.
If we open physical retail locations or pop-up stores in the future, we will share updates through our website and official communication channels.
How can I contact Oscar Blackwood customer support?
You can contact our customer care team by email at support@oscarblackwood.com.
Please include your order number or the email address used at checkout so we can assist you faster.
Still Have Questions?
Our customer care team is here to help with product questions, sizing advice, order updates, returns, and delivery support.
Email us at support@oscarblackwood.com, and we will get back to you within one business day.